Refund policy

We take pride in providing luxury, high-quality hair extensions that are hygienic and carefully inspected before shipping. Due to the nature of our products and for sanitary reasons, all sales are final.

No Refunds

We do not offer refunds under any circumstances.Once an order has been placed and processed, it cannot be canceled or refunded.

Exchange Policy

We may offer an exchange only under the following conditions: The hair has NOT been worn, used, altered, washed, cut, colored, or tampered with.The product is still in its original packaging, including all tags, bundles, and protective seals.The exchange request is submitted within 7 days of delivery.The item passes inspection upon return.If the product does not meet these conditions, the exchange will be denied, and the item will be returned to the customer at their expense.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.